Vulnerability: A Guide for Debt Collection, 21 Questions, 21 Steps


The guidance, sponsored by the FLA and the UK Cards Association, was written by Chris Fitch (Personal Finance research Centre, University of Bristol and Money Advice Trust), Jamie Evans ((Personal Finance research Centre, University of Bristol ) and Colin Trend (Plymouth Focus Advice Centre). The guide runs to 94 pages and contains practical advice and case studies which can easily be translated into processes and procedures.