Opinion TCPA compliance, and lawsuits, rest on consumer consent


The Telephone Consumer Protection Act broadly regulates how businesses may communicate with their customers, prohibiting, for example, using an autodialer to call or text individuals’ cell phones without proper consent. Between 2010 and 2016, actions under the TCPA increased 1,272% according to WebRecon. These suits can have astronomical damages ($280 million in the case of Dish Network).