Centrelink’s Controversial Debt Collection System to Undergo Revamp after Australians were Slapped with False Debts


The controversial Centrelink debt-collection program is getting a makeover. But the Malcolm Turnbull government is standing by the system even as it threatens to erode voter support for the Liberals. The Department of Human Services is making cosmetic changes to the letters sent to thousands of Australians asking welfare recipients to prove that past payments were not made in error. Future letters from Centrelink will be written in a more simplified language and will include a designated 1800 number, the Australian reported.