Category Archives: Press Releases

National Service Bureau Earns Certificate of Accreditation and Compliance

Tuesday, October 21, 2021-Chicago-Commercial Collection Agencies of America is proud to
announce that National Service Bureau-Commercial Division has recently earned the industryrespected Certificate of Accreditation and Compliance.

National Service Bureau, headquartered in Seattle, Washington with offices in Sarasota, Florida, as well is a debt recovery agency established in 1986 with one hundred (100) employees serving clients nationwide.

David B. Conyers is National Service Bureau’s President and is joined by Vice President, Brandon Conyers and Treasurer, David Conyers, Jr. to oversee all facets of management and operation.

“We are pleased to welcome NSB’s Commercial Division and look forward to offering it our valuable member services to benefit its management and employees, including the unparalleled education offered in the Association’s Commercial Collection Training Institute. We are proud to have this well-established agency join our membership,” commented Annette M. Waggoner, Executive Director.

Member agencies adhere to requirements promulgated by an esteemed Independent Standards Board, which is charged with the creation, review and amendment of certification standards met by each collection agency member. The Board has created a superior certification program, making it the platinum standard in the industry and recognized by credit grantors worldwide. The Board, whose complexion is that of a cross-section of professionals that interact with the commercial collection and credit industries meets periodically throughout the year to achieve its goal of protecting the credit industry and maintaining the premier status of the certification.

A list of all certified commercial collection agencies and affiliate members can be found at:
To contact the Commercial Collection Agencies of America, email Executive Director,
Annette M. Waggoner at

SIMM Associates Inc. Celebrates 30 Years of Growth, Partners with Provana to Digitize Compliance Management

ARM firm automates compliance management and agent productivity with Provana platform and analytics

Newark, DE – Jul 28, 2021 – SIMM Associates, Inc. (“SIMM”), a full-service ARM and BPO Customer Care call center that provides third party collections, first party (pre-default) collections, probate collection solutions and customer engagement/telesales, celebrated its 30th year of operation this month. Ranked as a top 100 agency in the US, SIMM continues to expand its services and digitize its operations to scale and serve more customers, ranging from the Fortune 500 to local credit issuers. 

Most recently, SIMM began working with Provana, the unified platform for credit and collections process management, to gain operational insight and automate compliance monitoring and reporting. Provana gives SIMM’s leadership the ability to digitally manage a vast amount of data related to compliance and agent performance within a single solution.

“Having this kind of operational analytics at the tip of your fingers is critical in today’s hyper-regulated environment for credit and collections firms,” said Jeff Simendinger, Co-Founder and Chief Operating Officer at SIMM Associates. “Because our clients are required to comply with industry standards, they in-turn require us to prove that we support these regulations as well. It’s a huge comfort to know we have the real-time data to demonstrate our own rigor in compliance management.” 

“Beyond automating compliance monitoring and reporting, Provana helps aggregate disparate data sources for full transparency into collections operations and due diligence,” said Sean Clark, Senior Vice President of Platforms at Provana. “It’s exciting to see our robust analytics support rapid growth for firms like SIMM, and we look forward to partnering with them for years to come.”

To learn more about SIMM’s digital transformation journey and results, read the case study, ACA-Case Study Brochure.pdf (

About SIMM Associates, Inc. 

SIMM is a full service nationally licensed ARM and BPO company providing collection solutions and customer engagement to the student lending, consumer lending, credit/retail card, healthcare, auto finance, credit union and debt buying industries. SIMM also provides best in class deceased care solutions that encompass decedent verification, estate location scrub, proprietary Probate Tracker SM claim filing process and an empathetic survivor recovery solution all performed with brand sensitivity and regulatory compliance in mind. SIMM has passed the US Department of Education’s stringent requirements and currently is a subcontractor for the existing Private Collection Agency contract. Its headquarters is located in Delaware in a 32,000 sq. ft. state-of-the-art call center. SIMM holds the following certifications: PCI-DSS Level 1, SSAE18 (SOC1) Type II, SOC 2 Type I and ISO 27002/HIPAA. SIMM services customers throughout the United States including Puerto Rico. SIMM can provide nearshore calling capability in Jamaica and Mexico. For more information, please contact Jeffrey Simendinger COO, (302)283-2802.

About Provana

Provana is a SaaS platform that gives leaders control over process-intensive operations. We serve law firms, insurance companies, accounts receivable agencies and networked enterprises in the US market that are tightly regulated by the CFPB and other authorities. Provana is built on decades of experience in machine learning and natural language processing and helps customers manage sensitive interactions, analyze unstructured data, process personal information and ensure compliance. Provana is backed by a NYC-based Fintech PE, most recently raising funds in November 2020. Learn more at

Albright Named to Independent Standards Board

Wednesday, April 7, 2021-Chicago- Commercial Collection Agencies of America is proud to announce the appointment of Mr. Kurt Albright to the Independent Standards Board effective immediately.

Albright was recently approved by his Standards Board peers. “We are grateful that Kurt has joined the Board, as he brings a depth of knowledge and expertise that can only enhance the organization” commented Manny Newburger, Barron & Newburger PC and Chair of the Independent Standards Board.

Albright, Senior Advisor of Credit & Collections at Uline, Inc. leads the Credit, Collection and Credit Application teams, consisting of 120 employees. His teams are responsible for Order to Cash and manage an accounts receivable portfolio of approximately $500MM for the privately held B2B distributor in Pleasant Prairie, Wisconsin.

Prior to joining Uline, Albright held credit positions of increasing responsibility at RR Donnelley over an eighteen year period. He is currently a member of the Board of Directors at the Credit Research Foundation and has been on the Board of Directors of NACM Connect and is an active member of the ACE Group.

The Independent Standards Board is charged with the creation, review and amendment of certification requirements which are met by each member agency to earn and maintain Commercial Collection Agencies of America’s Certificate of Accreditation and Compliance. The rigor of the requirements set by the Board makes the certification unparalleled and regarded as the platinum standard by credit grantors worldwide.

When asked about serving on the Board, Albright stated that he is looking forward to participating in and contributing to the group. He joins fellow credit practitioners, as well as the other board members, who represent all facets of the accounts receivable management arena: collection agency executives, creditors’ rights attorneys, business consultants, controllers, certified public accountants, industry trade group officers and chief financial officers.

Bill Balduino, President of the Credit Research Foundation and Vice Chair of the Independent Standards Board noted, “Kurt’s incredible background, knowledge and experiences across the discipline will simply add to the incredibly talented group that already comprises the Standards Board.”

The Independent Standards Board of Commercial Collection Agencies of America meets periodically throughout the year and will have its next meeting this autumn in Delray Beach, Florida.

A list of certified agencies and affiliate members can be found at:

To contact Commercial Collection Agencies of America, email Executive Director, Annette M. Waggoner at

PSCU Partners with Telrock to Offer Next-Generation Delinquency Management Software Platform

PSCU Partners with Telrock to Offer Next-Generation
Delinquency Management Software Platform

St. Petersburg, Fla. — (June 4, 2020) — PSCU, the nation’s premier payments credit union service organization (CUSO), announced it has entered into an agreement with Telrock to offer its cloud-based collection and recovery software platform, Optimus, to PSCU Owners and other credit unions to improve their overall delinquent account management performance.

Through this partnership, both PSCU and CU Recovery & The Loan Service Center, a PSCU company, will leverage Telrock’s leading-edge collection and recovery software platform to help credit unions achieve a higher level of efficiency, effectiveness and compliance across all products for both first- and third-party collections.

“Performing and managing delinquent account activities is becoming increasingly complex and demanding, especially as we navigate the COVID-19 environment and the increased delinquencies we anticipate as a result of the pandemic,” said Steve Balmer, managing vice president of Delinquency Management for PSCU. “With Optimus, we will be in the unique position of having an expanded and enhanced set of collection and recovery capabilities that we will utilize to improve our own results, as well as make the platform easily available to credit unions for use in their own delinquency management efforts.”

Optimus’ key capabilities include a “smart” collector workbench with easy and secure access, embedded digital channel communications and omni-channel management to best align with consumer contact preferences, as well as an integrated self-serve web portal for member do-it- yourself (DIY) collection payment empowerment.

“It is the sum of its parts that enables Optimus to stand out from the outmoded legacy collection and recovery software systems in use today,” said Rob Fite, vice president of Business Development for Telrock. “Optimus was built from the ground up based on modern technology and intelligent design for use in the cloud. The result is a unified platform that provides a broad and powerful set of features and functions that enables the collection of any credit product during any stage of delinquency. With Optimus, PSCU and the credit unions it serves are gaining an unparalleled level of control, agility, flexibility, automation, insight and ease of use, all of which are critical features needed to succeed in today’s highly challenging collections environment.”

Optimus will be available to Owner and non-Owner credit unions through PSCU and CU Recovery & The Loan Service Center. For more information, contact

About PSCU

PSCU, the nation’s premier payments CUSO, supports the success of 1,500 credit unions
representing more than 3.8 billion transactions annually. Committed to service excellence and focused on innovation, PSCU’s payment processing, risk management, data and analytics, loyalty programs, digital banking, marketing, strategic consulting and mobile platforms help deliver possibilities and seamless member experiences. Comprehensive, 24/7/365 member support is provided by contact centers located throughout the United States. The origin of PSCU’s model is collaboration and scale, and the company has leveraged its influence on behalf of credit unions and their members for more than 40 years. Today, PSCU provides an end-to-end, competitive advantage that enables credit unions to securely grow and meet evolving consumer demands. For more information, visit

About Telrock

Headquartered in Atlanta, GA, and London, England, Telrock is a global technology provider of SaaS-based software solutions for enterprise-wide collections and recovery, and digital channel customer engagement. Their clients include major banks, other credit providers, and business process-outsource companies in North America and Europe. Telrock’s solutions are SaaS- based; are built on highly scalable modern, open-source technologies; and are deployed in secure PCI-compliant data centers. Visit to learn more.

Media Contact:
Leah Knepper