Category Archives: Press Releases

DebtNext Software Adds Industry Veteran to Leadership Team

3 January 2022, COPLEY, Ohio — DebtNext Software is pleased to welcome Kristin Dougherty as its new National Sales Director. In her new role, Kristin will be responsible for continuing to grow DebtNext Software’s client base across multiple industry verticals.
“We’re very excited and fortunate to have Kristin joining our team to lead our sales efforts as we continue to expand the value our Platform brings to our client base. The last two years have represented incredible growth for us in some very trying times and we’re looking forward to Kristin and her team building off that and taking us to the next level” said Paul Goske, President of DebtNext Software. “Kristin brings a unique voice to our team given her reputation and professional experience along with the fact that she is a former client.”

DebtNext Software, a leading hosted recovery management software provider to the credit, banking, utility, telecom and collections industry for almost 20 years, is located in Copley, Ohio. Kristin will be working from Colorado with the entire team in our Northeast Ohio headquarters. She will be working closely with Thom Majka as he transitions to an advisory role to the company, focused on continuing to strengthen our industry partnerships and client services offerings for our existing client base.

About DebtNext Software 

DebtNext Software has been delivering robust solutions for their clients’ recovery management needs since its founding in 2003. Their industry-leading Platform, dPlat, is currently used by some of the nation’s largest utility, telecommunications, financial services, and accounts receivable management firms to fully illuminate their recovery management processes. 2021 enhancements to dPlat have allowed clients to address regulatory and compliance needs that have resulted from the CFPB’s Regulation F initiative and utilize advanced technology combined with a breadth of industry knowledge to build function-rich solutions to drive recovery optimization and the management of third-party collection vendors. Visit for more information.

About Kristin Dougherty

2022 will mark Ms. Dougherty’s third decade in the financial services industry.  Ms. Dougherty joined Axiom Acquisition Ventures in 2018, to grow their specialized account acquisitions from Fin-tech, banks and consumer loan companies.  In 2013, she began an entrepreneurial venture creating and selling athletic and equestrian apparel under her brand equipparel ®.  Before that, returning to Unifund in August 2011 as its Vice President of Sales & Marketing, managing its National Portfolio Sales, Government Services and Portfolio Enhancement Products. Ms. Dougherty was the Senior Vice President of Sales for Collect America, (later became SquareTwo Financial), as well as their Government Affairs Liaison in Denver Colorado until 2009 and held several executive positions throughout nine years in her first tenure at Unifund in Cincinnati, Ohio starting in 1991.

In addition, Kristin was elected to the board of DBA International (Now Receivables Management Association International) by its membership in February 2002, serving the largest organization of debt buyers. During her term on the Board as a Director, Conference Chair, Treasurer, Vice President and President, Ms. Dougherty planned and organized the curriculum for seven of the Association’s conferences, assisted with the transition to a new association management company, successfully chaired the Executive Director Search committee, participated in Capitol Hill lobbying visits in Washington D.C. to communicate the interests of DBAI and its membership to members of Congress and their staff and administered the revisions to the Association’s code of ethics and by-laws.  She has also represented DBAI at Joint Association Summit (JAS) meetings -the group of industry association leaders.







Contact: Kristin E. Dougherty,
National Sales Director


Commercial Collection Agencies of America Announces Board of Directors 2022

January 5, 2022-Chicago-Commercial Collection Agencies of America has elected its new

Board of Directors and has announced the slate of officers of the organization.
Board members include Pete Roth of CST Company, Fred Wasserspring of Lyon Collection Services, Inc., David Herer of ABC-Amega, Inc., Humberto Matz of Creditors Adjustment Bureau, Tom Claybaugh of Mountain States Commercial Credit Management, Inc., Jim McDermott of Altus Receivables Management and Steve Rauch of Rauch Milliken International.

Officers are Pete Roth, President; Humberto Matz, Vice President; David Herer, Secretary; and Fred Wasserspring, Treasurer.

The Board was recently chosen by its peers at the annual conference in Delray Beach, Florida where members and colleagues gathered for two and a half days of education and networking.

The Board was recently chosen by its peers at the annual conference in Delray Beach, Florida where members and colleagues gathered for two and a half days of education and networking.

The CCA of A Board meets monthly to handle the business of the Association as well as strategically plan for organizational and industry-related needs.

The Board directs its multiple committees to create key programming and education, to evaluate legislative needs and identify regulatory changes, to market agency and affiliate member services, to attract new members, to introduce cutting-edge technologies and services to its members, and to meet the needs of future leaders in the collection field.

Every initiative put forth by the Board and its committees is developed with the mission of the Association at the forefront: to elevate the standards and uphold the professionalism in the commercial collection industry for the benefit of protecting the credit granting community.

“There are many issues facing this industry, both near and long-term. Commercial Collection Agencies of America will be well served by this notable group of individuals chosen to lead this important organization,” noted Pete Roth.

“Being chosen as the new President of this organization’s Board of Directors is both an honor and privilege. With the support of such distinguished agency representatives on the Board, I hope to carry on he kind of leadership and vision that my predecessors, Bruce Godwin and Meg Scotty displayed during heir terms,” he added.

Commercial Collection Agencies of America is an organization of commercial collection agencies, creditors’ rights attorneys and law list publishers. The certification program, which is the platinum standard in the industry, is promulgated by an Independent Standards Board, which includes professionals from a cross-section of industries related to credit and collections. For more information or to locate a certified commercial collection agency, please visit,

Commercial Collection Agencies of America Gives Back

December 15, 2021-Chicago-Commercial Collection Agencies of America announced that through its
initiative, Commercial Collection Agencies of America Gives Back, a portion of the proceeds of its
annual conference in Delray Beach, along with substantial donations from individual members, and a
fleet of bicycles has been given to 4KIDS of South Florida.
At each CCA of A conference, members cap off two days of
continuing education with a large networking event and
participate in a novel team-building experience. This year,
attendees came together Friday afternoon to assemble bicycles
for foster children served by 4KIDS. Each team built a bicycle,
creatively named its bike and nicknamed its team, as well as
crafted cards for each recipient child.

Teams then presented
their bicycles to a
judges’ panel, in what
turned out to be a “bring
down the house” finale. The creativity and teamwork were
impressive, and members had a lot of fun, but what happened
earlier in the day, made the event even more meaningful.
At Friday morning’s general membership meeting, CCA of A
President, Bruce Godwin invited all attendees to participate in the
charity event. After he announced that 4KIDS of South Florida
would be the recipient of the bicycles and the monetary donation
from the Association, Godwin, a Boca Raton resident, offered to
personally donate to 4KIDS, as well. Immediately, members in the room enthusiastically offered their
personal donations, to match Godwin’s, and within minutes, thousands of dollars were raised, to
compliment the donation of eight bicycles.

“Watching this event develop during the day
was exciting,” commented CCA of A’s
Executive Director, Annette M. Waggoner.
“From the overwhelming generosity of
members in the morning to the palpable
anticipation for the event during the day, to
the finale in the early evening, when over a
hundred members took a group photo with
Karen Granger of 4KIDS. These colleagues
masterfully collaborate during the year on
behalf of their clients and today, they came together in the same collegial fashion for a worthy cause…so
inspiring.” furthered Waggoner.

4KIDS brings hope to babies, kids, teens, and young adults by providing
safe and secure environments for
healing, equipped parents and caregivers
who are trained to love kids from hard places, essential resources to
meet their physical needs, nurturing counsel to help them thrive, and a
renewed sense of value in their hearts. For the thousands of children
who are removed from their homes each year 4KIDS has hundreds of
foster families across six (6) Florida counties to meet the need. More
information can be found at 4KIDS – 4KIDS, Inc.
In addition to 4KIDS, Commercial Collection Agencies of America has also been fortunate to donate a
portion of the profits from previous conferences to The Cystic Fibrosis Foundation, Wounded Warrior
Project, Blessings in a Backpack, The ALS Association-Greater Chicago Chapter, The Red Cross, Mental
Health Associates of Western New York, the American Foundation for Suicide Prevention, The Emily
Stillman Foundation Ronald McDonald House – Atlanta and the American Diabetes Association.
Commercial Collection Agencies of America is an organization of commercial collection agencies,
creditors’ rights attorneys and law list publishers, many of whom have been certified for over four
decades. It is the only Association in which all agency members must be certified and offers the superior
certification program in the industry. For more information or to locate a certified commercial collection
agency, please visit,

National Service Bureau Earns Certificate of Accreditation and Compliance

Tuesday, October 21, 2021-Chicago-Commercial Collection Agencies of America is proud to
announce that National Service Bureau-Commercial Division has recently earned the industryrespected Certificate of Accreditation and Compliance.

National Service Bureau, headquartered in Seattle, Washington with offices in Sarasota, Florida, as well is a debt recovery agency established in 1986 with one hundred (100) employees serving clients nationwide.

David B. Conyers is National Service Bureau’s President and is joined by Vice President, Brandon Conyers and Treasurer, David Conyers, Jr. to oversee all facets of management and operation.

“We are pleased to welcome NSB’s Commercial Division and look forward to offering it our valuable member services to benefit its management and employees, including the unparalleled education offered in the Association’s Commercial Collection Training Institute. We are proud to have this well-established agency join our membership,” commented Annette M. Waggoner, Executive Director.

Member agencies adhere to requirements promulgated by an esteemed Independent Standards Board, which is charged with the creation, review and amendment of certification standards met by each collection agency member. The Board has created a superior certification program, making it the platinum standard in the industry and recognized by credit grantors worldwide. The Board, whose complexion is that of a cross-section of professionals that interact with the commercial collection and credit industries meets periodically throughout the year to achieve its goal of protecting the credit industry and maintaining the premier status of the certification.

A list of all certified commercial collection agencies and affiliate members can be found at:
To contact the Commercial Collection Agencies of America, email Executive Director,
Annette M. Waggoner at

SIMM Associates Inc. Celebrates 30 Years of Growth, Partners with Provana to Digitize Compliance Management

ARM firm automates compliance management and agent productivity with Provana platform and analytics

Newark, DE – Jul 28, 2021 – SIMM Associates, Inc. (“SIMM”), a full-service ARM and BPO Customer Care call center that provides third party collections, first party (pre-default) collections, probate collection solutions and customer engagement/telesales, celebrated its 30th year of operation this month. Ranked as a top 100 agency in the US, SIMM continues to expand its services and digitize its operations to scale and serve more customers, ranging from the Fortune 500 to local credit issuers. 

Most recently, SIMM began working with Provana, the unified platform for credit and collections process management, to gain operational insight and automate compliance monitoring and reporting. Provana gives SIMM’s leadership the ability to digitally manage a vast amount of data related to compliance and agent performance within a single solution.

“Having this kind of operational analytics at the tip of your fingers is critical in today’s hyper-regulated environment for credit and collections firms,” said Jeff Simendinger, Co-Founder and Chief Operating Officer at SIMM Associates. “Because our clients are required to comply with industry standards, they in-turn require us to prove that we support these regulations as well. It’s a huge comfort to know we have the real-time data to demonstrate our own rigor in compliance management.” 

“Beyond automating compliance monitoring and reporting, Provana helps aggregate disparate data sources for full transparency into collections operations and due diligence,” said Sean Clark, Senior Vice President of Platforms at Provana. “It’s exciting to see our robust analytics support rapid growth for firms like SIMM, and we look forward to partnering with them for years to come.”

To learn more about SIMM’s digital transformation journey and results, read the case study, ACA-Case Study Brochure.pdf (

About SIMM Associates, Inc. 

SIMM is a full service nationally licensed ARM and BPO company providing collection solutions and customer engagement to the student lending, consumer lending, credit/retail card, healthcare, auto finance, credit union and debt buying industries. SIMM also provides best in class deceased care solutions that encompass decedent verification, estate location scrub, proprietary Probate Tracker SM claim filing process and an empathetic survivor recovery solution all performed with brand sensitivity and regulatory compliance in mind. SIMM has passed the US Department of Education’s stringent requirements and currently is a subcontractor for the existing Private Collection Agency contract. Its headquarters is located in Delaware in a 32,000 sq. ft. state-of-the-art call center. SIMM holds the following certifications: PCI-DSS Level 1, SSAE18 (SOC1) Type II, SOC 2 Type I and ISO 27002/HIPAA. SIMM services customers throughout the United States including Puerto Rico. SIMM can provide nearshore calling capability in Jamaica and Mexico. For more information, please contact Jeffrey Simendinger COO, (302)283-2802.

About Provana

Provana is a SaaS platform that gives leaders control over process-intensive operations. We serve law firms, insurance companies, accounts receivable agencies and networked enterprises in the US market that are tightly regulated by the CFPB and other authorities. Provana is built on decades of experience in machine learning and natural language processing and helps customers manage sensitive interactions, analyze unstructured data, process personal information and ensure compliance. Provana is backed by a NYC-based Fintech PE, most recently raising funds in November 2020. Learn more at