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Do
your top 20% of collectors bring
in 80% of your dollars?
Is it reasonable that
collectors should deliver 50% of
what your top performers
deliver?
Learn what happens in
most collection organizations
and how to improve performance
and results in yours.
What if you had
the coaching tools to
engage that magic middle of
performers, reduce attrition, as
well as increase abilities and
span of control for front line
managers?
Coaching for Optimal
Collections Performance teaches
the foundation for the
Performance Management System
that provides the knowledge and
tools necessary to coach and
develop the collectors on your
team to maximize their
performance.
In
addition to the formal training,
each participant will complete
the training with a one-on-one
coaching shadow session with the
instructor, Ken Evancic, Vice
President of Resource Management
Services, Inc.
What
will each person learn from this
training?
1.
Utilize the
Performance Management Systems
with techniques for Setting
Expectations,
Measuring
and Monitoring, Coaching and
Development, then Reward and
Recognition.
2.
Identify which
collectors to invest time and
energy in – identifying the
engaged and disengaged to focus
on profitability.
3.
Leverage tools to
challenge the magic middle.
4.
Maximize
collector’s time and maximize
yours, increasing the workable
span of control to ultimately
maximize results and profits.
5.
Change their
team’s culture to Collector
Ownership.
6.
Ensure the right
behavior and watch the results!
Ken
Evancic is a collections veteran
with over 20 years experience.
He has managed all phases
of collection, including all
levels of delinquency, automated
dialers units, early-out agency
management, recovery, and skip
tracing.
In addition to
collections operations
management, he has led
initiatives in the areas of
performance management,
collections strategy
development, collector and
manager training, collector
desktop design, collections
reporting systems, and risk and
compliance.
Visit
our web site at:
www.resourcemanagement.com/training_coaching.html
Hotel
Information:
Residence
Inn Atlanta Airport
North/Virginia Avenue
3401
International Boulevard,
Hapeville, George 30354
The
attendee room rate of $119 is
available until February 1, 2012
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