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Fort Pierce, Florida and
Atlanta, Georgia– July 19, 2010 – Oxford
Management Services (OMS),
a leader in Accounts Receivable Management and Call Center Services,
announced today that it has selected the Nexidia Enterprise
Speech Intelligence (ESI) product suite to improve risk
management and enhance revenue performance for its collections centers. Nexidia
is the market-leading provider of audio search and speech analytics
solutions.
Given the challenging and
ever-changing regulatory landscape, critical importance of Brand Image and
the Customer Experience, OMS views Nexidia ESI as a strategic and
competitive asset in analyzing nearly 500,000 weekly calls.
“Our organization
remains committed to a forward thinking approach and we are excited to
offer our clients an innovative solution that enhances customer
satisfaction while improving our overall performance and ensuring
compliance," said Peter Pinto, President of OMS. "Through
insight from Nexidia's speech analytics, OMS gains a new level of customer
and business intelligence that ultimately helps us improve the experience
we deliver to our clients and to their customers."
OMS implemented Nexidia ESI
with Nexidia’s OnDemand service, hosted in Nexidia’s PCI-compliant
network operations center. This provides OMS with flexible and scalable
speech analytics to gain the following competitive advantages:
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Ability to monitor 100%
of its recorded calls in a fraction of the time previously required by
manual review;
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Desktop delivery of
data to manage and coach collection agents resulting in agent
productivity and overall client performance improvements;
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Risk mitigation related
to regulatory compliance and agent activity;
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Enhanced training
processes in compliance and client work requirements.
“Being a pioneer in
today’s market means utilizing the latest in technology to give a
company the leading edge,” said John Willcutts, president and chief
executive officer of Nexidia Inc. “With Nexidia ESI, OMS now has the
critical business intelligence required to mitigate risk as well as
improve customer satisfaction.”
About Oxford Management
Services
Headquartered in Fort
Pierce, Florida, OMS is a leader in developing innovative and effective
accounts receivable management and call center solutions. OMS
employs over 400 people with locations in Florida, Pennsylvania and New
York. OMS manages portfolios for global footprint, Fortune 500
clients representing market sectors such as, but not limited to,
Automotive, Bank Card, DDA, Government, Healthcare, Mortgage, Retail,
Student Loan, Telecommunications, and Utility. For more information
about OMS and its solutions, visit www.oxfmgt.com.
About Nexidia
Nexidia is the audio and video search company with patented technologies
and breakthrough applications that enable customers to quickly gain new
insight, build competitive advantage and realize the amazing possibilities
now discoverable in audio and video content from contact centers, media
outlets, government intelligence and legal discovery. For more
information, visit www.nexidia.com.
For more information,
contact:
Oxford Management
Services:
Nexidia:
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