January 4, 2012.  Access Receivables Management (ARM), a Maryland based collections firm has announced the launch of their “Nice People Collect More” website. The site has two URL’s – www.NicePeopleCollect.com and www.Access-Receivables.com.

The launch marks a commitment by the firm to a total non-confrontational collection process. According to ARM President, Tom Gillespie, “The collections industry has taken a lot of heat in recent years for over-aggressive collection tactics and deceptive practices in dealing with debtors. Our new website demonstrates our corporate commitment to totally repudiate those practices.”

Gillespie explained that ARM’s collection representatives have undergone extensive re-training.“It’s a much more involved process than simply demanding payment. We don’t harass debtors. We want to understand why they haven’t paid. Sometimes it’s as simple as a misunderstanding between our client and the debtor that we can work out. Sometimes debtors tell us they don’t have the funds to pay. Our representatives often find themselves helping debtors work on their budgets so they can start meeting the financial obligations and make partial payments. We think its much more productive to be friendly and helpful rather than antagonistic. Like our corporate mantra says ‘nice people collect more.”

The firm’s new website features a number of employees discussing how they work with and help debtors. It also includes testimonials from ARM clients on how effective these new collection methods are in not only improving receivable but maintaining the clients’ image.

When debtors will not pay their obligations, ARM refers them to another website: www.Whycreditmatters.net. This educational site, also developed by ARM, explains how not paying bills can affect a persons credit rating and make financing more difficult to obtain and more expensive. In reviewing the site, Mary Ann Marrero, Business Operations Manager for Time Warner Cable Business Class commented, “Awesome website - a sign of the how much this is needed in these days of financial crisis and economic uncertainty.” 

ARMfinds it invests a lot more time in the collection process. According to the company’s figures it invests 83 cents per revenue dollar in collection expenses compared to the industry average of 50 cents. A cost not passed on to clients. But Gillespie contends it is worth the effort. “Our average recovery rate from 2009 -2011 was 33% higher than for the average firm in its size category.  Understanding a debtors issues and being compassionate does have its rewards.”

The firm was recently designated as a Certified Commercial Collection Agency by the International Association of Commercial Collectors, Inc.  Of IACC’s 2,200 plus members, Access Receivables Management is one of only 14 firms to receive this honor. To receive the designation, ARM had to complete a rigorous application and audit process that meet the highest standard for collection agency operations.

Access Receivables Management is a national debt collection firm that serves colleges and universities, insurance companies, telecommunications and technology companies and Fortune 500 companies. It was established in 1999 and has led its field in other innovations including the first ever avatar based collection site that enables debtors to explore payment options and self-resolve their accounts without speaking to a collector by going to www.2mybill.com.

For more information contact Tom Gillespie, President Access Receivables Management 410-583-8601