"Tools for Success" webinar to show collection agencies how focusing on key metrics can increase profitability

VANCOUVER, Wash – February 23, 2010 - Columbia Ultimate, an expert in technology and integrated solutions for the collection industry, today said it will host a webinar on March 11, 2010 sharing strategies with collection agency managers on how to stay profitable in a challenging economy.

The webinar, entitled "Tools for Success", will cover practical solutions for collection agencies to improve profitability in 2010. The focus will be key metrics to monitor success, including how to identify your best clients and agency work standards. The webinar will also highlight ways to identify and manage expenses to counter the problem of rising account volumes accompanied by declining liquidation rates.

Columbia Ultimate realizes that collection agencies face major challenges in 2010, and among them is the need to determine the real cost of doing business with each client. If an agency spends more to collect on an account than it makes from its collection efforts, then it will lose money, no matter the volume of accounts or the size of the client. Taking time to effectively evaluate accounts is the first step to profitability for a collection agency.

"We are committed to ensuring our clients' success, and our client care program, encompassing attentive client service, training and on-going educational programs, is at the heart of that commitment," said Fred Houston, president and CEO of Columbia Ultimate. "Educational webinars are an increasingly important part of the company's ongoing Industry and Education Outreach Program," he noted.

If you would like to register to attend this educational webinar, please contact Columbia Ultimate.

About Columbia Ultimate

Columbia Ultimate, an innovator since 1979, delivers integrated collection software with attentive client care, analytics and call management solutions that empower organizations to maximize profitability in an increasingly competitive environment. Collection agencies, banks, healthcare and retail organizations, along with state, county and local governments across the country rely on Columbia Ultimate for their collection needs. Columbia Ultimate is privately held with headquarters in Vancouver, Washington.