|
 
Press Release
IAT (Information Access Technology, Inc.)
1100 East 6600 South, Suite 300
Salt Lake City, UT 84121
Contact:
Marti Lythgoe, IAT Marketing Manager
Phone: 800/574-8801 ext 260
E-mail:
marketing@iat-cti.com
Fax: 801/265-8880
For
Immediate Release
Collections
Department uses IAT dialing technology
creatively to increase collections revenue
Salt Lake
City, Utah, June 29, 2009—QC Holdings
Companies, Inc., has named using IAT’s CT
Center as a key factor in their dramatic
collections revenue increases for 2009.
QC Holdings,
Inc., headquartered in Overland Park,
Kansas, provides payday advances in 24
different states. QC Holdings’ Corporate
Collections Department was formed in 2005
to collect on accounts the branches were
unsuccessful in collecting. In the past
four months, the department has
out-collected every previous month for the
past three years, even in a
less-than-perfect collecting atmosphere.
“I like CT Center because it’s helped me
increase revenues without increasing the
expense of salary,” said Darrin McCarty,
QC Holdings Sr. Manager-Collections and
Recoveries.
IAT, a
Utah-based dialing technology company,
caters exclusively to the collections
industry.
CT Center, IAT’s site-premised product,
combines both Predictive Dialing (PD) and
Interactive Communications (IC) modules on
a single Windows®-based platform. QC
Holdings uses both PD and IC (IVR
Messaging) in their collections
department, in conjunction with another
IAT technology called Universal Dialer
Ports (UDPs), which allow dialer lines to
manually shift back and forth from PD to
IC.
Using UDPs,
QC Holdings is able to use a combination
of PD and IC or use all 30 of their
dialing lines for just PD or just IC. Most
of the time, Julie Crable, QC Holdings
Corporate Collections Supervisor, turns on
IVR Messaging and has her agents take all
the transferred inbound calls generated.
“It’s like having 30 extra collectors
taking calls,” said Crable. “We did
department research and discovered that
out of 250 calls, we only collect on one
account. I couldn’t do what I do without
those 30 lines and being able to make
thousands of calls a day. At times it’s
almost like an inbound center. Sometimes I
have to back off and use less IC, because
I have a few people out.”
“Since we’ve
been using CT Center differently, our
inbounds have increased
dramatically,” said McCarty. “Now we have
to ask ourselves if we need more staff in
order to make more PD calls. It’s a good
problem to have.”
“Universal
Dialing Ports allow our customers
flexibility in how they use their dialing
lines,” Randy Cooper, IAT Senior Vice
President over Research and Development.
“They can adjust use depending on staff
size and daily goals to maximize their
dialing resources. This little change
allows companies like QC Holdings to see
dramatic collection increases and
increasing ROI.”
Purchasing
licenses to convert 30 regular dialer
lines to UDPs was a big investment for QC
Holdings, but one that was absolutely
beneficial for the company. “Especially
in this day and age, you’ve got to keep
your salaries down,” said Crable. “By
making that initial investment, we got
payback that same month. It usually takes
a new collector 90 days to start making us
money.”
About IAT
IAT provides
predictive dialing and interactive
communications contacting solutions for
the collection industry and related
markets. Their products are installed in
hundreds of organizations throughout the
U.S., Canada, and South Africa. Using
their cutting-edge product offering, CT
Center, their Predictive Dialer and
Outbound/Inbound Interactive (IVR)
Communications systems can operate
simultaneously on a single Windows
platform. In addition to site-premised
systems, CT Impact, IAT’s Hosted Broadcast
Messaging and Predictive Dialer service,
increases debt recovery without an initial
capital investment and no setup fees. By
developing innovative and reliable
products and services, and providing
outstanding customer service and support,
IAT helps customers become significantly
more productive and profitable. Founded in
1986, IAT is a privately held company
based in Salt Lake City, Utah. To learn
more about IAT, CT Center, and CT Impact,
visit
www.iat-cti.com, send an email to
info@iat-cti.com, or call
800-574-8801
About QC Holdings, Inc.
Headquartered in Overland Park, Kansas, QC
Holdings, Inc. is a leading provider of
short-term loans in the United States,
operating 563 branches in 24 states at
March 31, 2009. With more than 25 years of
operating experience in the retail
consumer finance industry, the company
entered the short-term loan market in 1992
and, since 1998, has grown from 48
branches to 563 branches through a
combination of de novo branches and
acquisitions. During fiscal 2008, the
company advanced nearly $1.4 billion to
customers and reported total revenues of
$227.7 million.
# # #
Editor’s Note:
This release is also available on the
Internet at:
http://www.iat-cti.com. |
