|
Press Release
IAT
(Information Access Technology, Inc.)
1100
East 6600 South,
Suite
300
Salt
Lake City
,
UT
84121
Contact:
Marti
Lythgoe
,
IAT Marketing Manager
Phone:
800/574-8801 ext 260
E-mail:
marketing@iat-cti.com
Fax:
801/265-8880
For
Immediate Release
Collection
revenue steady for collection agency using IAT
dialing technology
Salt Lake
City,
Utah
, July 20, 2009—MiraMed Revenue Group© recently
announced the agency is keeping collections
revenue steady by using IAT’s CT Center—both
predictive dialing and IVR messaging.
“The
dialer isn’t going to give you more money when
there are no debtors who can pay you,” Donne
Viau, MiraMed Telephony Administrator, said.
“But the dialer steadies revenue. We aren’t
as impacted by the economy. We’ve been doing
pretty well, and we’re looking at growth.”
Viau said other factors include
MiraMed’s hiring process, incentive
programs and the setting of new benchmarks.
An
agency in Lombard, Illinois, MiraMed Revenue
Group, a division of MiraMed Global Services©,
installed CT Center in 2007 on the
recommendation of Sandy Schade, MiraMed Senior
Vice President, who used the system at a
previous company. MiraMed uses IAT’s
predictive dialing and IVR Messaging to make
many more contacts; more contacts means talking
to more debtors and collecting more debt.
IAT,
a Utah-based company founded in 1986,
specializes in dialing technology for the
collection industry and provides both
site-premised dialers and hosted solutions, with
predictive dialing and IVR Messaging (broadcast
messaging) capabilities.
Viau’s
dialer knowledge has grown through utilizing IAT
training opportunities, including customer
webinars and the Annual User Conference, which
in turn helps him know how to contact even more
debtors. “IAT webinars have been extremely
helpful and have supplied us with tips and
solutions to aid in our recovery techniques,”
said Viau. “The Inbound automated payment
option has been huge for us, and now we are
using IC [IVR Messaging] to call new placements
and weed out disconnects
and wrong numbers before they get to the agents.
Both ideas came from IAT webinars.”
“The
variety of training opportunities offered by IAT
expands customers’ knowledge on current and
soon-to-be released technology. The User
Conference and Regional Training Seminars also
give them opportunities to network with their
peers on practical, day-to-day dialer use,”
Marti Lythgoe, IAT Marketing Manager, said.
“We have found that customers who take
advantage of frequent training opportunities can
more easily maximize the efficiency of their CT
Center system.”
About
IAT
IAT
provides predictive dialing and interactive
communications contacting solutions for the
collection industry and related markets. Their
products are installed in hundreds of
organizations throughout the
U.S.
,
Canada
, and
South Africa
. Using their cutting-edge product offering, CT
Center, their Predictive Dialer and
Outbound/Inbound Interactive (IVR)
Communications systems can operate
simultaneously on a single Windows platform. In
addition to site-premised systems, CT Impact,
IAT’s Hosted Broadcast Messaging and
Predictive Dialer service, increases debt
recovery without an initial capital investment
and no setup fees. By developing innovative and
reliable products and services, and providing
outstanding customer service and support, IAT
helps customers become significantly more
productive and profitable. Founded in 1986, IAT
is a privately held company based in
Salt Lake City
,
Utah
. To learn more about
IAT
,
CT
Center, and CT Impact, visit www.iat-cti.com,
send an email to info@iat-cti.com,
or call 800-574-8801
About
MiraMed Global Services
MiraMed
Global Services is the premier global provider
of Business Process Outsourcing solutions to
healthcare organizations nationwide. MiraMed
Revenue Group ©, a division of MiraMed Global
Services ©, provides innovative receivables
management to our Professional Healthcare
community. We offer end-to-end healthcare
business solutions. We partner with Healthcare
Networks, Hospitals, Physician practices, and
related services organizations to uncover
financial opportunities, improve productivity,
and increase profits. MiraMed Global Services is
Healthcare’s new bottom line.
#
# #
Editor’s
Note: This release is also available on the
Internet at: http://www.iat-cti.com.
|
