Brazil has grown 15% in the first half of 2009, the best performance in the region

Altitude Software, a global leader in solutions for contact centers, pursues the growth of the Latin American credit and collection industry. According to the Altitude Software president in Latin America , Elaine Ferreira, some Latin American countries showed amazing results in the first half of this year in spite of the global recession.  

Brazil presented the best performance of all countries in Latin America in the first half of 2009 compared to the same period last year. The collection industry represents 15% of revenues of the Brazilian subsidiary and the estimative is reaching 25% by the end of this year.  

“ Brazil , Mexico , Peru , Colombia and Argentina are our main growth targets. The industry has much to grow yet, since we are targeting it this year. The rates are around 40% in each country in this segment," said the president.  

The company builds a specific package of solutions for collection in Latin America , including specific business demands for this segment. Therefore, the company reached 12 major customers in that region and their goal is to finish the year with 20 new customers.  

The company also wants to consolidate the Altitude uCI solution in Latin America . The solution is already used in over 60 countries and it complies with the highest industry standards and regulations. Besides, they want to strengthen existing partnerships and create new ones to make their operation stronger.  

Altitude Software supports and participates in key events of the industry, as it seeks to know the specific needs of each country and develop appropriate solutions to each scenario. Therefore, the company is present on "Miami CCSA - Credit & Collection Symposium of the Americas,” from 28th to 30th of September in Miami , Florida .  

The event will bring together leaders of the credit and collection industry to discuss trends, challenges, show the overview of the Latin American industry, technological tools, innovations, etc. At the trade show, Altitude Software will have a booth to present its solutions to increase the credit recovery and the effectiveness of the collection campaigns.  

The tools include Altitude uCI suite that manages the interactions of customer service operation, help desk, credit and collections, telemarketing, besides improving the relationship with consumers in contact centers of all sizes. “The occasion is also appropriate to strengthen the relationship with the major decision makers in this industry throughout Latin America ," adds Elaine Ferreira.

 Service:  

“CCSA Miami - Credit&Collection Symposium of the Americas ”  

Dates: 28th, 29th and 30th of September 2009

Location: Intercontinental Miami Hotel – Miami , Florida

Official Website: http://www.cmseventos.com/miami_2009/es/home/

About Altitude Software

Altitude Software is a leading independent contact center vendor with the Altitude Unified Customer Interaction™ (Altitude uCI) product line. Altitude uCI manages and improves customer relationships for each new interaction in a wide range of contact centers, from SMEs to large multisite organizations. Altitude uCI is a cost-effective application suite conceived to improve the overall productivity of the contact center. Since Altitude uCI was engineered to integrate easily with enterprise front office and back-office systems, Altitude uCI delivers significant cost benefits, revenue benefits, and intangible benefits with a limited upfront investment. Altitude uCI not only allows users to achieve return on investment in a limited time frame, but also provides a successful solution to their customer interaction and organizational efficiency strategies. Altitude Software serves around 800 customers of all sizes (with more than 200.000 licenses) in about 60 countries worldwide, both directly and through a wide network of partners. Altitude Software has 14 Offices in four continents. Please visit us at www.altitude.com or faleconosco@altitude.com.  

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